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  1. #1

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    Default Ebay Refurbished versus new

    i want to know why folks are willing to pay the same price for polk refurb's when they can get new from an online dealer for the same price.
    polk refurbished come with a 3 month warranty versus a 5 year new warranty.
    i just bought a pair of monitor 50's in black for 258 delivered (NEW) from amazon.
    with one exception folks have paid in excess of 250 (including s&h) for a pair of refurbished monitor 50's in black on ebay from polkdirect ? Why???

    any thoughts

    here is the link:
    http://search-completed.ebay.com/sea...&fsop=1&fsoo=1

  2. #2

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    Quote from the link you included:

    You are bidding on a Factory Refurbished product, direct from Polk Audio. It comes direct from Polk Audio and has the original factory warranty. To learn more about what Factory Refurbished means, click here.
    It looks to me as if they have the same warranty as a new unit. One of the winning bidders got them for $192.50 shipped, which seems like a pretty good deal to me. My guess is that a factory refurb from Polk would be in pretty nice condition.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
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    CD/DVD Player: Classe CDP-10
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  3. #3

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    Quote Originally Posted by tcrossma View Post
    It looks to me as if they have the same warranty as a new unit...
    You are confusing "Remanufactured" with "Refurbished" and corresponding 5-year vs. 180-day warranty.

  4. #4

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    Quote Originally Posted by VSchneider View Post
    You are confusing "Remanufactured" with "Refurbished" and corresponding 5-year vs. 180-day warranty.
    Yeah, I see if you dig deep enough they differentiate between "remanufactured" and "refurbished" in the length of the warranty. But the big, bold, quote on the Ebay item page states that it comes with the original factory warranty.

    If it doesn't come with the full factory warranty of 5 years i'd say it's a bit misleading.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
    Speaker cables: MIT MH-750 bi-wire
    TT:Micro Seiki DD-35
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  5. #5

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    A bit misleading, but not untrue. This is still much better than any other warranty (read "NONE") you can get from eBay on Polk Audio.

  6. #6

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    Quote Originally Posted by tcrossma View Post
    Quote from the link you included:
    It looks to me as if they have the same warranty as a new unit. One of the winning bidders got them for $192.50 shipped, which seems like a pretty good deal to me. My guess is that a factory refurb from Polk would be in pretty nice condition.
    I've gotten a few refurbed items from Polk recently, and ALL of them look BRAND SPANKIN' NEW to me. They could have sold them as NIB and I would not have known the difference. I always reserve joy until after I get and inspect the product, because as its described-it could contain some blemishes, but so far all refurbs I got were 10/10. Besides some of the speakers i got are outdoor speakers, and I could care less if they are less than perfect.

    Further down in the details of a refurb listing it states: "Refurbished speakers are covered by a Polk Audio limited warranty." Well, all Warranties are limited in some way so no flags there. But if you follow the link its goes on to state:
    "Polk Audio, Inc., warrants, to the original retail purchaser only, that the LOUDSPEAKER(S), and PASSIVE CROSSOVER COMPONENT(S) on this Polk Audio Loudspeaker Product will be free from defects in material and workmanship for a period of one-hundred and eighty (180) days from the date of original retail purchase from Polk Audio."


    I was under the impression that "Original Factory Warranty" was just that, especially since they mention that and "refurbished" in the same paragraph in the main listing.

    I didn't realize it was actually different until I saw a new warranty statement sticker stuck on the LSi9 User Manual which said 180 days.

    I can only imagine that since they are marked as refurbs, they do, in fact, have a shorter warranty period than new products. I personally think they should make their listings a bit more clear. 3 months is not all that long, but it is a bit more comforting than no warranty at all from a non-authorized dealer-but I guess it all depends on what you get it for. But to go from 5 years to 3 months is too much, maybe 5 years to 1 year but come on Polk! I thought I was getting the Original Factory Warranty on all of these, so I felt comfort in buying this way. I would definitely have limited my bidding a bit more had I known that. I won't even have the speakers installed before my 3 months are up. :(

    -Madden.
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    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 , SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's

  7. #7

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    180 days is 6 months, but I agree with you. I've not purchased anything from Polk Audio's Ebay store, but I feel that when you look at a listing and see this:

    You are bidding on a Factory Refurbished product, direct from Polk Audio. It comes direct from Polk Audio and has the original factory warranty. To learn more about what Factory Refurbished means, click here.
    To me that makes the person think that they're receiving the full, as-new warranty. Even if you click the "click here" link, there's information about the description of what a refurbished product means, but nothing about the warranty. You have to dig deeper.

    To me a 180 day (6 month) warranty is NOT "the original factory warranty".

    In any case, as the original poster stated, if the warranty is only 6 months I would not buy that speaker if I could get it new from an authorized online retailer for approximately the same price. That's not to say that all of Polk's Ebay Store deals aren't better than the one specified though -- I didn't go looking, nor did I verify that the Amazon deal is from an authorized retailer with a 5 year warranty. I just find the wording on Polk's Ebay Store site misleading.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
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  8. #8

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    Quote Originally Posted by tcrossma View Post
    180 days is 6 months
    Sorry, somebody else mentioned 3 months, so I just used it. I didn't think about it. Well at least I feel a little better-I'll have the outside speakers up by then, but, like you said-you have to really dig to find out the truth.

    -Madden
    ____________________
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    HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
    2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 , SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
    Pool: Atrium 60's/45's

  9. #9

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    Cool Ebay Refurbished

    Quote Originally Posted by mmadden28 View Post
    Sorry, somebody else mentioned 3 months, so I just used it. I didn't think about it. Well at least I feel a little better-I'll have the outside speakers up by then, but, like you said-you have to really dig to find out the truth.

    -Madden
    Madden, How are the speakers going since your last post on this topic? I'm looking at a refurbished pair of M60s from the Polk ebay store. I've read over the warranty information as well as this thread. They may have reworded the warranty information since your purchase as it now reads 2 year limited warranty for loudspeakers and internal crossovers. The 180 days (6 mo. lol) is for car audio, etc. speakers and does not apply.

    Mostly I'm interested in how your purchase is still holding up?

    Thnx

  10. #10

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    The last post on this thread was 4-1-08 and it appears the information concerning the warranty might have either been changed to 2 years or as you pointed out, the 180-day deal applied to car speakers- not indoor home speakers.

    Early this year I purchased a pair of RTiA7s and couldn't have been more pleased and I'd never have known they weren't new.

  11. #11

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    Okay, I'm convinced...

    Now just to choose between black wood grain or cherry wood finish. I'm slowly upgrading system and all other speakers have been black with or without wood grain. Wife always complains, this time I asked her a hypothetical question of which one she would like and she chose cherry. Of course I did not mention what it was for....

    Receiver: Onkyo TX-NR709 (Bi-amp & Sub-Room AVR: JVC RX-9010VBK)
    Fronts:(soon to be polkaudio M60) - Center:Definitive Technology ProCenter 1000
    Surrounds:polkaudio R40 - Rear Surrounds:Boston acoustics MCS 100 - Sub: Velodyne CT-100
    TV: 52" Samsung LN52A650 LCD
    CBL: Fios & Logitech Revue w/ Google TV
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  12. #12

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    +1 on the cherry. Black is too industrial looking for my place but it's personal preference.

  13. #13

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    i just purchased some rti a5 from plok ebay and the warranty was pretty clear to me they show a refurb and a new warranty i think you need to read before you buy just like the listing says

  14. #14

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    Newegg has the moniter 60's rite now for 120 ea/free shipping! Brand new!
    "Everything I ever did in my life worthwhile I caught hell for"

  15. #15

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    The condition they show up at your door step is also part of it. With polk, or other retailers your at the mercy of their Customer Service departemnt if you have a problem. I would have more faith in Polk's customer service vs. an Amazon Seller making it right if they showed up destroyed.

    I bought my RTI A7's from Crutchfield. One of the main reasons why is they have Free truck shipping. The trucking company called and set a time that they would be delived. It showed up right on time. I went out to take a look as he opend the back door. The two RTI A7's were layed down on their sides on a pallet. Not only the speakers showed up in 10/10 condtion, the card board boxes were 10/10. If there was a problem I garuntee Crutchfield would have made it 100% right. I would hate to see how UPS or FedEx would man handle a pair of RTI towers.

    Price shouldn't always be the ultimate dictaing factor.
    AVR: Onkyo Tx-NR808
    Amplifier: Carver A-753x 250 watts x 3
    Fronts: Polk RTI A7 (modded by Trey VR3)
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