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  1. #1

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    Default Sub-woofer from RM6800 system

    I have the RM6800 speaker system and the line in ports on the back of the sub-woofer is loose and causing a lot of feedback. Is this something that's worth sending in for repair or just replace the sub, if repair is the best option does anyone have recommendations for a replacement sub.


    Thanks

  2. #2
    Polk Customer Service
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    Where and when was it purchased?
    -Eric
    -Polk Audio

  3. #3

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    I purchased it from Circuity City about a year ago as a open box return.

  4. #4
    Polk Customer Service
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    You don't have to send the entire sub in- just the circuit board. Unplug the unit from the wall and the signal connections. Take a #2 Phillips head screw driver, unscrew the screws lining the perimeter of the back panel. You may have to pry a little but the back panel will come off. Then disconnect the red/black wire at the back of the woofer (friction fit).

    Send the piece you just removed to our factory service center along with a copy of your receipt & description of problem:
    Polk Audio
    2550 Britannia Blvd
    Suite A
    San Diego CA 92154
    -Eric
    -Polk Audio

  5. #5

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    Thanks for the information Eric I will have to go back to Circuit City to get the receipt, what if I'm unable to get it.

  6. #6
    Polk Customer Service
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    They should be able to re-print you up a receipt. We need a copy of the receipt for any warranty claims.
    -Eric
    -Polk Audio

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