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  1. #1

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    Default polk customer service

    if there's a company with as good customer service and support as polk audio I dont know of it!
    kudos to polk audio!

  2. #2

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    I think you would be hard pressed to find another. Not that they do not exist, it's just rare.

    Polk does this very well.
    Michael ;)
    In the beginning, all knowledge was new!

    NORTH of 60

  3. #3

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    For subs, SVS and HSU. They carry other speakers but no personal experience
    Speakers: SDA-1C (most all the goodies)
    Preamp: Joule Electra LA-150 MKII SE
    Amp: Wright WPA 50-50 EAT KT88s
    Analog: Marantz TT-15S1 MBS Glider SL| Wright WPP100C Amperex BB 6er5 and 7316 & WPM-100 SUT
    Digital: Mac mini 2.3GHz dual-core i5 8g RAM 1.5 TB HDD Music Server Amarra (memory play) - USB - W4S DAC 2
    Cables: Mits S3 IC and Spk cables| PS Audio PCs

    Ofc: Wright WLA12 preamp: Anthem Amp 1: Pio Elite DV-79AVI: Airport Express: CAL Sigma II DAC: PA LS90 sonicaps and mills

  4. #4

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    Polk CS is above and beyond. Welcome to Club Polk!
    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben

  5. #5

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    Welcome to Club Polk Gold!
    Sunfire TGP III PrePro, Sunfire Cinema Grand Signature 405wpc 5 ch. Amp, Rotel RCD-1072 CDP, Onkyo TA2600 Tape Deck, Pioneer Elite 47-A DVD, Sony 32" XBR TV, Polk RTA-8T Main Speakers, Boston VR-920 Center Channel, Boston PV-600 Subwoofer, Polk DSW 400 Subwoofer, Polk FXi-3 Surround Speakers

  6. #6

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    thanks all for the welcome.

  7. #7

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    Quote Originally Posted by gold01ca View Post
    if there's a company with as good customer service and support as polk audio I dont know of it!
    kudos to polk audio!
    Welcome to the forum
    I think it shows big time that Polk Audio is a great company and a great place to work. When you see happy and motivated employees generally you'll see a successful company.

  8. #8

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    I have only had to deal with c/s a couple of times, and always for an older product out of warranty long ago. They have been excellent in explaining things, and sending out spare parts if necessary, at a very reasonable cost (even no cost, on one occasion). They have no reason to do this, since they could not possibly make any money from these "sales" of spare parts, so it really shows that the c/s policy is well above standard, and that they continue to support their products long after they have been replaced by newer ones. I, for one, am delighted.

    I've had good answers from e-mail contact too.

    Welcome to Club Polk, gold01ca.

  9. #9

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    I have been dealing with CS in its different forms since 1978. They have always performed above expectations and ensured that any situation encountered was resolved. I own my own small business and hope that people actually speak of our service as they do about Polk's. Welcome.

    Rick
    pre VAC Standard LE, power VAC PA100/100 phi upgrade, analog Origin Live Aurora Mk2, Origin Live Encounter Mk3c, Benz Ebony H, digital Lector 0.6t, speakers Thiel CS2.4, Rel Strata III, cables Audience AU24 e IC, Audience AU24 e SC, power Audience aR1p, Audience aR2p, Audience PowerCord e

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