Greetings to all.
In just 6 days, I burnt one of my brand new RM700 speakers, just because I played music too loud (according to the agents of “pa” in South Africa after inspecting the damaged speaker). The coil is burnt beyond repair and that kind of damage (let us call it DAMAGE F) is not covered by the guarantee.
By default, polkaudio’s guarantee (in case of DAMAGE F) assumes that it is ALWAYS our fault, NEVER a manufacturing defect.
By assuming this, “pa” is saying that the speakers never failed before due to bad materials/workmanship and they will never fail in the future; it was / it will be always our fault (this in case of DAMAGE F). If I ever came across an over statement, this is one: “pa” the builders of the PERFECT speaker.
Unfortunately, I cannot prove that the volume never went over the 50% mark, which it didn’t, and because the coil is completely burnt, I also cannot prove that bad material and or bad workmanship are at the root of the problem. It is my word against “pa” word; and vice versa. In a contest like this, we, the users always loose and have to pay for the repair, as per guarantee.
If “pa” speakers cannot take that much volume (according to their agent in S. A.), can then “pa” H/O in USA tell me how do I handle the sound of DVD’s recorded in Dolby Digital (the vast majority), where the sound jumps from just 3 or 4 dB’s to 50, 60 dB’s? If what the agent of “pa” in South Africa is saying were true, then we all would have blown our speakers long ago. Or is he trying to get an excuse to not to honour the guarantee?
Sounds like that somebody is trying to pull a fast one on me.
Kind regards, Tony