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  1. 08-31-2009 11:00 AM #1
    shack
    shack is offline

    Member Sales Rating: (8)
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    Thumbs up Another company with good CS...

    I have a pair of Sennheiser headphones that I purchased a while ago. I really like these cans and they are still in great shape except...part of the headband is broken (probably my fault). I contacted Sennheiser via email asking if they sold the replacement part because I really did not want to send them in for repair and it appeared to be easily replaced. I was hoping it was available since the headphones are still a current production item and I was willing to pay for the part and shipping. I just received an email back asking for my address as they are going to send me the part "under warranty"...no questions asked.

    Great CS! This is they type of CS I have come to expect from audio companies like Polk, AudioQuest, Signal Cable, NAD....and now I can add Sennheiser to that list!
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

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  2. 08-31-2009 12:20 PM #2
    xj4094dg
    xj4094dg is offline

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    Good to know thanks. I'm about to buy some headphones and this will help me decide.
    "The good thing about science is that it's true whether or not you believe in it." Neil deGrasse Tyson.
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