Hmmm.. Where to start. A few years ago I purchased 4 sets of Polk Momo 6.5" components for a large project I was working on. The project was put on hold, until recently when I started working on it again. I hooked up 1 set (woofer/tweeter) of the Momos alongside a set of Boston Acoustics just to compare the sound. After less than an hour of moderate use, the tweeter gave out. Needless to say, I was disappointed.
There are a couple of issues here. First off, they were purchased from eBay. A quick glance through the forum and I have found mixed opinions. While some actually recommend buying from eBay, most seem to compare it to throwing your money away. Before anyone starts preaching on why I should never buy Polk products from eBay, I have used 2 sets of db components and 2 sets of Momo 6x9s, purchased through eBay, in daily drivers with zero problems. Not to mention the various other brands/products I've purchased through eBay with no problems. Even refurbished units. Although all of the Polk products I purchased through eBay were listed as 'new'.
Another issue, which I guess relates to the first, is how would Polk products sold through eBay be so consistently bad. Unless either, (a) Polk is incapable of consistently producing quality product, and knowingly dumps defective products on eBay at the expense of the unsuspecting buyer, or (b) out of pure vengeance, Polk purposely produces crap to punish cheap bastards whom refuse to pay retail. Not likely. Either way, It seems like it would tarnish their reputation more than it's worth profit-wise. Kind of like reverse advertising. I guess that's just my .02 in defense of eBay specific purchases, and Polk in general.
Lastly, in this particular situation, warranty is irrelevant. These speakers are likely beyond the warranty period either way. Purchasing retail would not have helped me here. I guess I feel robbed regardless, and browsing through Polk forums to find people flaming eBay purchases was of no comfort. Actually, it irritates me. The same people who speak about Polk as if they were God, turn around and imply that Polk knowingly sells defective product. It seems a bit ignorant, to think that Polk would put out product that they know will fail, be it via eBay or any other vendor, even if they know they won't be expected to replace said product.
I like Polk products, and have generally had good experiences with them. I've purchased a few of my own, as well as recommended them to quite a few people which did in turn purchase Polk products. On the other hand, what's up with this faulty POS tweeter you guys sold me :D. I'm debating whether to dump the rest of these speakers before I waste many hours forming fiberglass for them to sit into, only to find after an hour none of the tweeters work. The Bostons may not be as pretty, but they sound great, not to mention, they work!
In the event that I decide this particular tweeter was simply a chance defect, and decide to keep them, how much is the replacement tweeter going to cost me?
Flaming and drama is welcome, provided you can at least answer my 'cost' question, or better yet, you can send me one of your spares ;).
Thanks a bunch!! :D
PS - Referrals to Polk's Customer Service are not necessary, I am aware of their existence. Unfortunately, after years of dealing with various companies' CS reps with an IQ below 80 and/or ESL, I've acquired some sort of CS phobia. They are generally only good for frustration, and are only to be utilized as a last resort.