I'm trying to help a friend who's had this system for a few months. He never could get sound when he played DVDs, and we just discovered that the "DVD console" is in fact a DVD player. He had hooked up an external DVD player, which I've now unhooked.
What's got me stumped is that the tray on the console won't open. I don't know if this is because the machine is defective or if something needs to be hooked up differently for it to open.
I've powered the console on and off using the button on the back. I was sure to set it on DVD mode using the remote, then pressed the eject button on the console. The display screen said "open" and I heard sounds, but nothing happened. Tried this a couple times.
He uses Direct TV and has a 50-something inch Samsung TV. HDMI is connected from the sat box to the TV, and I've got the correct audio cable setup according to Figure 8 in the manual, but I couldn't find a cable for the S-video connection.
Thanks for any help you can provide. I can follow instructions but I have no idea what any of this means.