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Thread: Help needed

  1. #1

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    Default Help needed

    I am trying to hook up my Polk sw505 12" sub to my harman kardon avr 154 receiver. I had connected them using a thx sub cable from the pre out on the receiver to the LFE (unfiltered) input on the sub and it worked for about an hour, I then inadvertently switched the power from "auto" to "on" and it stopped putting out sound. Lights still come on on the sub but nothing comes out?

    What have I done, or am doing wrong?

  2. #2

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    The manual for my receiver says the pre out is filtered, does this mean I need to get a y connector for my current cable and run that into the filtered inputs on the sub?

  3. #3

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    Wow... Thanks for the fast responses Polk Audio. I got more help from the Bluray.com community. Issue resolved though, no thanks to Polk. Couldn't get anyone on the phone either that knew what the hell they were talking about, very dissapointed.

  4. #4

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    Quote Originally Posted by Elessar View Post
    Wow... Thanks for the fast responses Polk Audio. I got more help from the Bluray.com community. Issue resolved though, no thanks to Polk. Couldn't get anyone on the phone either that knew what the hell they were talking about, very dissapointed.

    Wow, really dude? We don't always have all the answers, but glad you got it resolved. Have a little respect and don't dog us because we couldn't help, we are only human. Welcome to Club Polk.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  5. #5

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    Don't feel bad Elessar, a year later and I'm still waiting for change I can believe in.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  6. #6

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    Quote Originally Posted by F1nut View Post
    Don't feel bad Elessar, a year later and I'm still waiting for change I can believe in.
    LOL Jesse, I'm sure it is right around the corner. :D

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  7. #7

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    Welcome to Club Polk sorry no one picked up your post fast enough. F1nut is right about waiting..?

    As for me, I have a 13 hour time difference with the U.S. East Coast...so I'm in a totally different zone...it's tough to catch people from 'here'.

    cnh

  8. #8

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    I think this may be what part of the issue may be--from the front page of the Club Polk forums:

    Troubleshooting
    A direct line to Polk Audio customer service. If you've got questions or answers post here.
    Now it's obvious that user-contributed content also gets posted to Troubleshooting, but it would also appear that Troubleshooting is a Polk customer service monitored forum.

    Based on that, one would expect some sort of acknowledgement (preferably same day) that the problem has at least been read and acknowledged, even if the research and answer took a day or so.

    I've also noticed, just casually reading the forum, that additional slow response/non-response complaints have occurred from e-mailing customer service. Again, one would expect that a timely prefereably same-day response acknowledging the problem has at least been read and acknowledged.

    At the same time, the above expectations are not held if someone is just being impatient (i.e., they are looking for a 30 minute or 1 hour turnaround time for a forum post or e-mail message).
    Main room speakers setup, 5.1 surround sound setup: Pioneer VSX-517K AV receiver, Polk Audio Monitor 40 Front speakers, Polk Audio CSM Center speaker, Polk Audio M10 Surround speakers, Polk Audio PSW110 Subwoofer.

    Secondary room, 2 channel stereo setup:
    Technics SA-GX170, KLH TW-09B.

    Computer, 2 channel stereo setup: Nata SL-200 Integrated Amplifier and Speaker System connected to a Soundblaster X-fi Xtreme Audio Soundcard.

  9. #9

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    ^^^I agree^^^

  10. #10

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    Formal Polk Customer Service isn't 24/7 but we try and supplement that with our diverse user forum and active members within the user forum. I'm sorry that you didn't get a response in a timely manner but please take a look at the watch for a formal and fall back for an offline reply next time. The membership is rabid and the help very forthcoming...give us some time.

    I'm happy that you are now resolved and back online.

  11. #11

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    Gentlemen, help is but a phone call away and is still the best way to resolve an issue.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  12. #12

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    Quote Originally Posted by Mon40CSMM10 View Post
    I think this may be what part of the issue may be--from the front page of the Club Polk forums:



    Now it's obvious that user-contributed content also gets posted to Troubleshooting, but it would also appear that Troubleshooting is a Polk customer service monitored forum.

    Based on that, one would expect some sort of acknowledgement (preferably same day) that the problem has at least been read and acknowledged, even if the research and answer took a day or so.

    I've also noticed, just casually reading the forum, that additional slow response/non-response complaints have occurred from e-mailing customer service. Again, one would expect that a timely prefereably same-day response acknowledging the problem has at least been read and acknowledged.

    At the same time, the above expectations are not held if someone is just being impatient (i.e., they are looking for a 30 minute or 1 hour turnaround time for a forum post or e-mail message).
    The troubleshooting section is the best place to post a question as it's the most policed. Is this a complaint? Polk does its best to respond quickly to any and all issues in regards to its products. We may miss something from time to time and if so feel free to email us directly....specifically mnestor@polkaudio.com.

  13. #13

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    Quote Originally Posted by F1nut View Post
    Gentlemen, help is but a phone call away and is still the best way to resolve an issue.
    This is very true Jesse. Polk CS is second to none.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  14. #14

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    Is this a complaint? Polk does its best to respond quickly to any and all issues in regards to its products.
    No, it's not a complaint, but thank you for asking.

    My post was more of an observation of what I (and possibly others) might think when they see that Troubleshooting is a direct line to Polk Customer service, and what I've also seen just casually browsing the Troubleshooting forum.

    In my own case, the Polk Audio equipment I have has always worked fine out of the box--that goes for the new equipent purchased from retail stores and the refurbished equipment purchased from the Polk Direct eBay store--so I have no complaints with respect to Polk Audio's reliability.
    Main room speakers setup, 5.1 surround sound setup: Pioneer VSX-517K AV receiver, Polk Audio Monitor 40 Front speakers, Polk Audio CSM Center speaker, Polk Audio M10 Surround speakers, Polk Audio PSW110 Subwoofer.

    Secondary room, 2 channel stereo setup:
    Technics SA-GX170, KLH TW-09B.

    Computer, 2 channel stereo setup: Nata SL-200 Integrated Amplifier and Speaker System connected to a Soundblaster X-fi Xtreme Audio Soundcard.

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