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  1. #1

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    Default PSW111 blowing fuses

    I've had my PSW111 for about a year and everything had been great. Just this week it blew a fuse. I bought new fuses and all 4 of them blew right away. Any idea why this may be happening?
    By the way, it's hooked up to an Onkyo TX-SR606

  2. #2

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    Sounds like a question for Polk's CS. Give them a shout in the morning on the phone. They will hook you up, and mention that you are a member of the forum for a discount. Hope you get back up and running soon.

    -Jeff

    1-800-377-POLK (7655)
    9AM-5:30PM EST Mon-Fri
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  3. #3

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    Wow, just got off the phone with Kyle from Polk Audio CS. All I have to do is fax him a copy of my proof of purchase with the serial number of the sub, and they're going to send me a replacement unit.

    Quick and painless.....Polk Audio rocks!!

    Thanks,
    Dean

  4. #4

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    Now that's what I am talking about, told you they would take care of you. Gotta love a company that stands by their products. Congrats.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  5. #5

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    That's what you call Customer Service!
    It's all in the detail.


    HT Setup:
    Samsung PN50D550
    Onkyo TX-SR805
    Samsung BD-D6700
    Fronts: RTi10's
    Center: CSi5
    Side surrounds: RC65i's
    Rear surrounds: FXiA4's
    Sub: Velodyne CT120
    Outdoor: Atrium 45's


    Pictures here

  6. #6

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    Quote Originally Posted by lectronicjunkie View Post
    That's what you call Customer Service!
    Awesome service....and why again does Polk CS suck?

  7. #7

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    Thanks for steering me in the right direction Jeff!
    Great product AND great customer service............think I'll have to spend more money on PA merch real soon.........just don't tell my wife!!:D

  8. #8

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    LOL, no problem man, I'm glad you got it all fixed up. That's what those guys do, and they do it very well. Most times a quick call to Polk's CS will fix just about any problem, so it is usually my first idea unless I have any thoughts as to what it might be.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's

    It's not that I'm insensitive, I just don't care.. :D

  9. #9

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    Their CS was good enough, but I think the shipping dept could use some help. I called Kyle Wednesday and he said the item should be shipping that day but I never received any info at my e-mail address. So I called back today and talked to another person who said it was allocated but hadn't shipped yet. We reconfirmed my e-mail address to make sure I received the info when it shipped but still nothing.
    I'm srtarting to wonder how much longer I'll be without a working sub.


  10. #10

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    Never fear......received the e-mail notification this morning that the item finally shipped.
    Should have it in my hands Wednesday.

    Caio

  11. #11

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    I have the same problem and my 3 year warranty expired a few months ago. Is it possible to buy a new amp? I contacted customer support but haven't heard back yet.

  12. #12
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    Hello,
    Most likely you'll be able to remove the bass amplifier and send it to Polk's CS department in Vista, CA. This should be less expensive than buying a replacement amp. Call them at: 1-800-377-7655 for details.
    Regards, Ken

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