L. D. Jacobson
(November 16th, 2006)

STRENGTHS:
Great sound, very nice design and high quality product.


WEAKNESSES:
Purchase experience, additional cost for ugly external XM adapter, poor sales support and customer service and priced about $100 too high.


REVIEW:
The I-Sonic is a great product with the typical Polk quality I have come to expect but I have I have been disappointed with the buying experience associated with the I-Sonic. If you want to use the XM capability you have to purchase an external unattractive adapter for $60, something that is not very clearly indicated in the information on the Polk web site at the time of purchase. Given the price of this product and its design this seems very petty and detracts from an otherwise very attractive product. There are no connection cables of any type provided so if you plan to use the DVD you will need to purchase cables. Finally, during the purchase of the I-Sonic I found the Polk Audio I was dealing with to be nothing like the Polk Audio I dealt with when I purchased over $20,000 worth of speakers and other products for my home theater, whole house sound system and entertainment center. I could not get tracking information on my shipment and I found the customer service people to not only not be very helpful or service oriented, they bordered on being very rude. Especially disappointing was the fact they wanted to charge me over $40 to send me the XM adapter by UPS second day service so I could evaluate the entire I-Sonic product and decide if I wanted to purchase 23 of these as Christmas gifts for my employees. Needless to say, my employees will not be getting I-Sonics for Christmas.