Frequently Asked Questions
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Home Audio FAQs
Choosing Speakers & Components
It seems that the RTS 100 and 105 do not match your name scheme, how did you come up with them?
Can you use a smaller grille with the CSW200? Does it affect the performance?
On the new in-floor, in-wall, and in-ceiling subs why are we not shipping the drivers separately?
Can you remove amps on IP speakers for remote mounting? How far away?
Are the amps in the IP speakers all digital? Does it contain D-A converters and A-D converters?
Do the IP speakers have an internal memory such that if the power goes out the system will not reset?
Does room optimization software for the IP speakers reside in the speaker or on a separate disc?
Do the IP speakers fit into performance enclosures?
Has Polk ever tired to run analog inputs into our IP speakers? If yes, how so?
With IP speakers how long can the cables be without any signal loss or degradation
Can the Netstreams PowerLinX power Polk IP speakers? If yes, how many?
How do Polk’s subwoofer/satellite systems compare to other leading brands?
What floorstanding speakers match in-wall speakers?
What center speaker matches with my older Polk speakers?
Which in-wall subwoofer is right for me?
Does room size have an effect on the sound your subwoofer produces?
Will the loudspeakers I use for my new home theater system sound good when listening to music?
Are small speakers as good as large ones?
What receiver or amplifier works best with Polk loudspeakers?
What is dipole and bipole and how are they different?
What speaker should I buy for the surround channel?
Why don’t some systems include subwoofers?
How do I choose between all the different home audio speakers?
Where do in-wall and in-ceiling speakers go?
Can outdoor speakers be exposed to water?
How should I pick a system?
Does room size matter?
I’ve never heard of Polk Audio. Is your company reputable?
Can I buy Polk products direct from the factory?
Where can installers find PDF cut sheets for our RTS and IP products?
CSW Subs and SWA500 Amplifier FAQ
RTS-Reference Theater Speakers FAQ
Are you looking for a Performance Enclosure for your in-wall product?
What is Aerated Polypropylene?
What is the Klippel Distortion Analyzer?
Setting up Your Home Audio System
There's no sound when my SurroundBar®3000 is connected using the optical cable method?
I only hear audio from my SurroundBar® 3000 when I am watching a non HD or standard definition station.
I only hear audio from SurroundBar® 3000, but no bass from the subwoofer.
On the RTS systems how do the Stud Lock Mounts actually work? Screw nut? Wing nuts? Bolt?
How far on the RTS do the Stud Lock mounting brackets stretch?
Where can installers find PDF cut sheets for our RTS and IP products?
How do I get the little plastic inserts out of the binding posts so I can use banana plugs?
What type of speaker wire should I use?
What's the best way to hook up my new powered Subwoofer?
Where do I place the surround speakers in my room for the best performance?
What wire should I get? What gauge?
Why are there two sets of terminals on my speakers?
How do I hook-up my powered subwoofer?
How do I maximize my bass performance?
Why does my SurroundBar® 3000 shut down after 15 or 20 minutes when using the analog Source 1 or 2 input?
- Where do outdoor speakers go? Can I mount them anywhere?
Why is my SurroundBar® 3000 very loud every time I turn it on?
Are you looking for a Performance Enclosure for your in-wall product?
On my F/X® Wireless surround system, why is the playing volume so high?
Why does my F/X® Wireless system turn off prematurely when I’m watching a movie?
Why can't I get my F/X Wireless transmitter to sync to the speaker module?
Warranty & Service Issues
How can I tell if my subwoofer is working or not?
Why did my speakers break?
How do I obtain service for my loudspeakers?
How long is the warranty on Polk loudspeakers?
Why are my speakers distorting and popping?
Car Audio FAQs
Choosing Speakers & Components
What size wire should I use?
I’ve never heard of Polk Audio. Is your company reputable?
Can I buy Polk products direct from the factory?
What does Marine Certified mean?
My vehicle is not listed on your fit guide. So what fits my car?
What is the difference between a coaxial speaker and a component system?
Setting up Your Car Audio System
How do I wire my amp to a sub?
- What are the LED’s on my amp for?
- How do I make initial setup settings on my amp?
How do I protect my amp?
How do I safely route my wires from the front of my car to the back?
Where can I safely install my amp for best performance?
Warranty and Service Issues
Why does my amplifier keep turning off?
Why isn’t my subwoofer loud enough?
- Why isn’t my amp turning on?
Why is my amp humming?