Frequently Asked Questions

There's no sound when my SurroundBar®3000 is connected using the optical cable method?

Check to make sure the protective rubber caps found on the ends of the optical cable have been removed. If they haven't the optical cable won't fit properly into either the SurroundBar 3000 or your cable set top box.

Also check the TV's set up menu to make sure the Digital Audio Format is set to PCM instead of Dolby Digital.

This FAQ was last modified on August 29, 2014

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