Warranty Information

Defective Polk Audio Branded Products

If you believe you have a defective product, call Polk Audio Customer Service at 1-800-377-7655 9AM and 5:30PM ET M-F). They will take you through the steps to fix it, or if it can't be fixed, will arrange to repair or replace your product according to the terms of your product warranty. See the warranty information below or refer to your product's owner's manual for warranty details.

Defective Non-Polk Audio Products

If you believe you have a defective Non-Polk Audio-branded product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

To allow Polk Audio to offer the best possible warranty service, please register your new product online at: https://www.polkaudio.com/product-registration or call Polk customer service 800-377-7655 in the USA within ten (10) days of the date of original purchase. Be sure to keep your original purchase receipt.

Shipping Instructions

Defective Products must must be shipped in the original shipping container or its equivalent, together with proof of purchase, prepaid insured to the address supplied by Polk Customer Service. Contact us for instructions from other locations. Products must be shipped in the original shipping container or its equivalent; in any case the risk of loss or damage in transit is to be borne by you. If upon examination at the Factory it is determined that the unit was defective in materials or workmanship at any time during this Warranty period, Polk Audio will, at its option, repair or replace this Product at no additional charge, except as set forth below.

Warranty Information

All replaced parts and Products become the property of Polk Audio. Products replaced or repaired under this warranty will be returned to you, within a reasonable time, freight prepaid.

This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the Product which has not been authorized or approved by Polk Audio. This warranty shall terminate if the Serial number on the Product has been removed, tampered with or defaced.

This warranty is in lieu of all other expressed Warranties. If this Product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above. In no event will Polk Audio, Inc. be liable to you for any incidental or consequential damages arising out of the use or inability to use the Product, even if Polk Audio, Inc. has been advised of the possibility of such damages, or for any claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. All implied warranties on this Product are limited to the duration of this expressed Warranty. Some states do not allow limitation on how long an implied Warranty lasts, so the above limitations may not apply to you. This Warranty gives you specific legal rights, and you also may have other rights which vary from state to state.

The Warranty terms and conditions applicable to Products purchased in other countries are available from the Polk Audio Authorized Distributors in such countries.

This Warranty applies only to Products purchased in Canada, the United States of America, its possessions, and U.S. and NATO armed forces exchanges and audio clubs.

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Polk Audio Warranty Information

This section contains warranty information to products that were purchased directly from www.polkaudio.com or an authorized Polk Audio dealer.

Home Audio Passive Speakers – Bookshelf / Towers / Satellites Speakers – 5 Years.

Home Powered Subwoofer – 3 Years Amplifiers / 5 Years Woofer.

Powered SurroundBar Systems – 1 Year Amplifiers / 3 Years Speakers

RCi, V, and MC Series In Walls – Limited Lifetime. – Lifetime for purchases made after 9/9/2009

Vanishing RT and LS – Limited Lifetime. – Lifetime for purchases made after 9/9/2009

Atrium Outdoor Speakers – 5 Years. – Older Atriums (45, 55, 65) is 2 years) The 5 year warranty is on current Atrium models.

Electronics – SWA500 / PWSK-1 – 3 Years.

db DXi, and MM Series Car Audio Speakers – 1 Year.

PA d and PA Series Car Audio Amplifiers – 1 Year.

The warranty is VOID if the serial number of the speaker has been removed or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner's manual. An Acrobat Reader file of the owner's manual can be found on each product's web page. If you have any questions about your warranty coverage, or you think you need service, call Polk Customer Service at 1-800-377-7655. We're here to help you get the most from your new audio equipment

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Refurbished Warranty Information

Factory refurbished products are returned (or open box returned) product that have been refurbished and certified by Polk Audio to match Polk's performance, functionality, and reliability standards of new product. Refurbished products may have minor cosmetics blemishes and/or imperfections. The manual and accessories are included. Cosmetic blemishes and imperfections are not covered by the warranty.

Polk Audio, Inc., warrants to the original retail purchaser only. This warranty will terminate automatically prior to its stated expiration if the original retail purchaser sells or transfers the product to any other party.

Polk Audio, Inc., warrants, to the original retail purchaser only, that the HOME LOUDSPEAKER(S), and PASSIVE CROSSOVER COMPONENT(S) on this Polk Audio Loudspeaker Product will be free from defects in material and workmanship for a period of two (2) years from the date of original retail purchase from Polk Audio.

Furthermore, Polk Audio, Inc., warrants, to the original retail purchaser only, that any CAR SPEAKER(S), CAR PASSIVE CROSSOVER COMPONENT(S), AMPLIFIER OR OTHER ELECTRONIC COMPONENT on this Polk Audio Loudspeaker Product will be free from defects in material and workmanship for a period of one-hundred and eighty (180) days from the date of original retail purchase from Polk Audio.

The warranty is VOID if the serial number of the speaker has been removed or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner's manual. An Acrobat Reader file of the owner's manual can be found on each product's web page. If you have any questions about your warranty coverage, or you think you need service, call Polk Customer Service at 1-800-377-7655. We're here to help you get the most from your new audio equipment

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Warranty Information

Polk Audio produces high-quality products, however should it become apparent that your Polk Audio product exhibits a defect please contact the dealer from whom you purchased the product from.

Polk Audio issues its manufacturer's warranty extending to 2 years for electronic products and 5 years for passive Loudspeakers through an authorised dealer. Your dealer is responsible for fulfilling the warranty and is also your point of contact.

Throughout this warranty period you are exempt from any repair costs for the repair of your Polk Audio product. Any further claims, except for the repair costs, are excluded. Should, however, it become apparent that the product has been rendered defective as a result of improper use, adverse external influence or as a result of an unauthorised modification (both hardware- and software-related), then the repair costs shall not be covered by the manufacturer's warranty.

The warranty period will commence upon the date of sale of the product to the end user. A purchase receipt must be submitted as proof of this and handed over to your dealer. Preferably you should deliver your defective product to your dealer in its original protective packaging.

To be sure of the Polk Audio manufacturer's warranty, we recommend that you consult our dealer locator prior to making your purchase. This will ensure that they are an authorised Polk Audio dealer. Unauthorised dealers are excluded from the Polk Audio manufacturer’s warranty.

For products with a defect for which the Polk Audio manufacturer's warranty has expired, we recommend contacting your dealer or one of our authorised service partners directly.

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Warranty Information

Polk Audio products are developed and manufactured in accordance with the highest quality standards. However, if a malfunction is detected, Polk Audio and its national distributors guarantee free repair (there are some exceptions) and replacement parts in any country served by the official distributor of Polk Audio.

Some regional legislative obligations, which are beyond the competence of Polk Audio, may limit the time period of the guarantee or its terms, stated below. In particular, the Special Conditions of Guarantee exist in the Russian Federation.

For more information, consult your Polk Audio distributor in your country.

Warranty Information

Polk Audio produces high-quality products, however should it become apparent that your Polk Audio product exhibits a defect please contact the dealer from whom you purchased the product from.
Polk Audio issues its manufacturer's warranty extending to 2 years for electronic products and 5 years for passive Loudspeakers through an authorised dealer. Your dealer is responsible for fulfilling the warranty and is also your point of contact.
Throughout this warranty period you are exempt from any repair costs for the repair of your Polk Audio product. Any further claims, except for the repair costs, are excluded. Should, however, it become apparent that the product has been rendered defective as a result of improper use, adverse external influence or as a result of an unauthorised modification (both hardware- and software-related), then the repair costs shall not be covered by the manufacturer's warranty.
The warranty period will commence upon the date of sale of the product to the end user. A purchase receipt must be submitted as proof of this and handed over to your dealer. Preferably you should deliver your defective product to your dealer in its original protective packaging.
To be sure of the Polk Audio manufacturer's warranty, we recommend that you consult our dealer locator prior to making your purchase. This will ensure that they are an authorised Polk Audio dealer. Unauthorised dealers are excluded from the Polk Audio manufacturer’s warranty.
For products with a defect for which the Polk Audio manufacturer's warranty has expired, we recommend contacting your dealer or one of our authorised service partners directly.

Please find below a list of our UK Service Agents:

Sound System Technology
Unit 7 Bentinck Court
Bentinck Road
West Drayton
Middlesex
UB7 7RQ
Tel: 01895 422244
www.sstonline.co.uk

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE
Tel: 01603 483675
www.sontec.co.uk

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The Authorised Polk Audio Spare Parts Distributor:

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE
Telephone: 01603 483675
www.sontec.co.uk

 

 

For chargeable repairs, please contact one of the following authorized Service Agents. For Spare Parts orders please contact the company Ried GmbH (DE) or AVBS GmbH (AT).

For Germany:

Krickhaus Elektronik GmbH
Weichselring 92 - 94
50765 Köln
Tel. 0221-700 80 13
http://www.khk-elektronik.de/

RIED GmbH
Kölner Str. 34
70376 Stuttgart
Tel. 0711-550493-0
www.riedservice.de

HIFI-Service Ernst Schmähl
Am Kleinwald 51
76863 Herxheim bei Landau
Tel. 07276- 919848
http://www.hifiservice-schmaehl.de

For Austria

Audio Video Broadcast Service GmbH (AVBS)
Dommesgasse 8-10 1110
Wien
Tel: 01-236-4868-0
E-Mail: office@avbs.at

 

Please find below a list of our Service Agents in the Netherlands and Belgium:

For the Netherlands:

Audio Service B.V.
Edisonweg 10
6662 NW Elst
Phone: +31(0)481-377221 
Fax: +31(0)481-377567 
www.audioservice.nl
Info@audioservice.nl

For Belgium

SCD
Kapellestraat 95, B-9800 Deinze (BE) 
Phone: +32(0)938-67667 
Fax: +32(0)938-69795 
info@scd.be

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The Authorised Polk Audio Spare Parts Distributor:

For the Netherlands:

Audio Service B.V.
Please email parts@audioservice.nl to order Polk spare parts in the Netherlands.

For Belgium

SCD
Please visit www.scd.be/nl/onderdelen-bestellen to order Polk spare parts in Belgium.

Please find below a list of our Service Agents in France:

LAB 7
18 rue le Sueur
75016 Paris
Telephone: 01.45.00.66.22
Fax: 01.45.00.66.99
http://www.lab7.fr/

OXYGEN
23 rue de Lortet
69007 Lyon
Telephone : 04.37.48.08.23
Fax: 04.78.60.58.13
www.oxygen.fr

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The Authorised Polk Audio Spare Parts Distributor:

LAB 7
18 rue le Sueur
75016 Paris
Telephone: 01.45.00.66.22
Fax: 01.45.00.66.99
http://www.lab7.fr/

OXYGEN
23 rue de Lortet
69007 Lyon
Telephone : 04.37.48.08.23
Fax: 04.78.60.58.13
www.oxygen.fr