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You can reach us at:
E-mail address: [email protected]
Telephone number: +44 (0)2081034770 available on business days from 8AM to 4PM.
As long as the items are still in your shopping basket, you may still change your order. For example, you may still change the number of items or delete or add some items. Once you have completed the order process by making your payment, it is no longer possible to change your order.
Yes, all product prices in the Polk webshop include VAT.
No, unfortunately it is not possible to order from the Polk webshop by phone, but our customer service is available to help you with your order online.
No, the availability of an item is only guaranteed once you have completed the payment process and received an order confirmation.
You will be informed of the status of your order by e-mail. You will receive an order confirmation immediately after placing your order. Once your order has been submitted to the parcel delivery service, you will receive a shipping confirmation that includes a Track & Trace code that allows you to track your order. If, despite the e-mails, you are still unclear about the status of your order, please contact the Polk webshop customer service.
Please contact the Polk webshop customer service as soon as possible.
In some cases, you may cancel your order before it has been shipped. Please contact the Polk webshop customer service as soon as possible. If your order has already been shipped, you may return it within 30 days of receiving it.
The delivery time of each product is stated in the webshop. Orders placed before 9 p.m. on working days will be shipped the same day. You will receive an order confirmation when we have received your order. Once your parcel has left the warehouse, you will receive an e-mail with a Track & Trace code so that you can track the shipment directly online.
Your order from the Polk webshop will be delivered by parcel post. Once your order has been submitted to the carrier, you will receive a shipping confirmation that includes a Track & Trace code that allows you to track your order.
The courier will leave you a message indicating what the follow-up action is. Generally, the delivery of the parcel will be attempted again the following day, or you may receive a message saying that the parcel can be collected at the nearest pick-up point. You may collect it there within two weeks. After that, the parcel will be returned to us.
Please check the details you have entered and try again. If your payment is still unsuccessful, we advise you to contact your bank or credit card company.
After you complete the payment process, you will be sent back to the Polk webshop, where you will see a page informing you whether or not the payment was successful. You will also receive an e-mail confirming your order and payment.
If a certain payment method is subject to additional charges, these will be shown in the shopping basket under the payment method concerned.
A return may be registered within the return form. Once Polk has approved the return, you will receive a return form and shipping label by e-mail. When we receive the return, we will check it and the payment will be credited within 14 days.
You have 30 days from the receipt of your order to withdraw from your purchase. After your return notification, you have another 30 days to return the products.
As soon as our warehouse receives the returned items, a confirmation of your return will be sent to the e-mail address we have for you. Within 14 days of receipt, we will refund you the full purchase price of the returned items using the same payment method that you selected for your order. For example, if you paid by credit card, the amount will be refunded to your credit card account.
If the shipment delivered to you is not complete or correct, please contact the Polk webshop customer service. You can talk to customer service to decide how we can best resolve the issue for you as quickly and effectively as possible.
No, this is not possible. Returns must be reported to the webshop and must be returned using the return label supplied by Polk.
Once you have registered a return, Polk will send you a UPS return label that you can use to return your parcel free of charge.
Polk manufactures high-quality products. In the unlikely event that your Polk product does show a malfunction, please contact the Polk webshop. Polk products are covered by a 24-month manufacturer's warranty. During this warranty period, you will be exempt from any costs for the repair of your Polk product. This excludes claims other than repair costs. However, if it becomes clear that the product failed due to improper use, external circumstances or unauthorised modifications (of both hardware and software), the repair costs will not be covered by the supplier's warranty. The warranty period starts on the product's first date of sale. Proof of purchase must be provided and enclosed with the defective product. You are advised to return your faulty product to the indicated address in its original box and cushion packaging.
You can use the return form to register purchases from the Polk webshop to be repaired within the warranty period. You will receive a shipping label which you can use to return the product. After repair, the appliance will be returned to the address provided.
We aim to repair your product within 14 days, but this is subject to the availability of any spare parts required for the repair. We will keep you informed of the status of your repair by e-mail. You will receive an e-mail with a Track & Trace code once we have shipped the product back to you.
Please contact the Polk webshop customer service in the event of any faulty products with an expired Polk warranty.
The dealer that sold you the product is your point of contact for warranty/repair requests. Polk products that have not been purchased through the Polk webshop cannot be registered here.