We are confident you will love your Polk product. We want you to enjoy your purchase and experience with our products. If you're not satisfied, we will make things right. You may return any product within 60-days of purchase, subject to the terms and conditions stated herein. With proof of purchase, you will receive a full refund, which shall be credited back to the original payment method, in the amount paid for the product you are returning.
Within 60 days after delivery of your purchase from polkaudio.com, if you are not completely satisfied with your purchase, please email us at [email protected]. Your email should include your Order ID, Billing email address, Product(s) to be returned, and Reasons for return. Please include original order receipt with the email for verification purposes. Except for packages that weigh more than 66 pounds (i.e. excess weight packages), we will provide a free return shipping label for all Polk products being returned. For the excess weight items, the customer must pay the return shipping. You must return the product to us in its original packaging and include all accessories. Once we receive the product in our warehouse, we will give you a refund for the returned product.
Note: all returns must include your assigned Return Authorization number.
If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product.
If you are returning a product that was purchased using a bundle promotional discount you must return all items in the bundle to receive a full refund, and your refund will equal the amount you paid for the product bundle. If the complete bundle is not returned, your refund will equal the amount you paid for the product bundle less the MSRP of the item(s) not returned.
Polk will not refund any shipping charges (e.g., expedited shipping or overnight shipping charges) incurred by the customer.