Payment Terms and Conditions
WHAT ARE MY PAYMENT OPTIONS?
We accept the following payment types:
- American Express
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will not be charged until your order ships.
Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail. What does authorization on a credit card mean? Credit card authorization is an approval from a card issuer or processor verifying that the customer has sufficient funds to cover the cost of the transaction.
HOW IS TAX CALCULATED ON PURCHASES?
We collect sales tax in accordance with state laws. This will be calculated automatically at checkout. Sales tax will be added to all states within the United States that have statewide sales tax.
IS YOUR WEBSITE SECURE?
We've taken several steps to ensure that information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. You may cancel your order at any time prior to receiving your Order Confirmation email by calling Polk Customer Service at 1 (800) 377-7655. Once you receive an Order Confirmation email, we have accepted your order. For questions regarding returns, please see the information regarding returns.
IF I RETURN A PRODUCT, WHEN WILL MY CREDIT CARD BE REFUNDED?
Once you have obtained a return authorization from Customer Service, transit time back to the warehouse may take up to 14 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your credit card or bank account (depending on your financial institution).
If we have not answered your question, please contact us.
POLK GIFT WITH PURCHASE PROMOTION
Free Signature S10e surround speakers with Purchase of $499+ ($699 CAD)
- Offer valid September 20, 2023 through October 12, 2023 (or while supplies last) in the United States (Canada)
- Offer valid with purchases of $499 or more ($699 CAD)
- Free product will be added to cart when value of cart reached $499 or more ($699 CAD) when using promo code POLKSOUND.
- The promocode POLKSOUND cannot be combined with other promo codes.
- Limit one (1) free product per order
- Offer valid only for purchases made directly on www.polkaudio.com
- In the case that the customer returns a product that qualifies for the gift, the customer must include the gift in the return. Failure to do so will result in a charge for the full value of the gift product.
- The customer will receive our regular warranty on both the purchased product and the gift product.
- Gift product may not be substituted for an equivalent product of cash amount.
- In addition to the these, the Website’s Terms & Conditions shall also apply
- Offer does not apply to previous purchases
- Polk Audio reserves the right to cancel or amend these terms at any time without prior notice